Frequently Asked Questions.
Get Answers to Your Common Queries
Shipping
Shipping usually takes between 2-4 business days (delivery Mon-Fri). Since holidays are not delivery days, your package will be delivered to you in this case on the next business day.
We ship orders to Canada, Mexico, United States, Argentina, Chile, Colombia, Peru, Austria, Denmark, Germany, Ireland, Netherlands, Portugal, Spain, Belgium, Finland, Hungary, Italy, Norway, Romania, Sweden, United Kingdom, Czech Republic, France, Iceland, Luxembourg, Poland, Slovakia, Switzerland, Mainland China, Taiwan, Hong Kong, Australia, Indonesia, New Caledonia, Singapore, Vietnam, India, Brunei, Japan, New Zealand, South Korea, French Polynesia, Malaysia, Philippines, Thailand, Israel, South Africa.
Yes, your shipment will be sent with a trackable shipping service and you will find a tracking link in your shipping confirmation email. With this you can track the delivery status of your order online.
Someone must be home at the time your shipment arrives, as we may require a proof of receipt. Don't worry if for some reason this is not possible. Our delivery partner usually makes more than one delivery attempt.
Alternatively, our delivery partner will leave you a card with info that the shipment was left with a neighbor or at a safe location, or when another delivery attempt will be made or where you can pick up the shipment.
You can track your shipment at any time via your tracking link in the shipping confirmation email and receive detailed information so you know exactly when to expect delivery.
Products
Unfortunately, our popular products sell very quickly. Therefore, it is best to grab them before others do. Perhaps you otherwise find a similar product that you like just as well or even better!
It is the one or none? Ok! We always keep our selection up to date. Therefore, please check back regularly to see if your favorite product is already available again.
Do you know what you're looking for? If so, you can simply click on the magnifying glass found at the top of every page and type it into the search bar.
But you can also just browse and get inspired. You do this by selecting a subcategory from the drop-down menu under each category.
No. We believe that animals should not suffer in the name of cosmetics. So you can fully enjoy our products without any concerns.
We are an official partner of Nu Skin and sell only new and originally packaged products from the manufacturer. Every order is packed and shipped to you with love directly from Nu Skin's warehouse
We run everything online, so you won't find us in your local shopping center. Instead, we always do our best to wow you every time you visit our online store and provide you with a truly spectacular shopping experience.
So you don't have to worry about opening hours or making it to our store before closing time to pay us a visit and still find a parking spot. Instead, simply log in from the comfort of your own home or on the go and start shopping.
We try to inform you as accurately as possible about our products. Therefore, you will find in our online store, for example, detailed product descriptions, photos, information on ingredients, application and care instructions as well as document downloads.
If you would like more information, you are always welcome to contact us directly.
At all times, we want to ensure that the quality of our products meets our customers' expectations. By sharing your feedback with us, you will help guarantee that we continue to offer only products that we know our customers love.
Once you receive your order, you will receive an email from us a few days later inviting you to review the products you ordered. You can summarize your personal experience with the product in a few words. Don't forget to give a general rating for the product, using the 5-star principle.
Tips for writing a review:
1.) In your review, refer only to the product itself (not your overall shopping experience)
2.) Do not publish personal information
3.) Write your review in the same language as the online store version you shopped on
4.) A picture is worth a 1,000 words – therefore you can also add one or more pictures to your review
All reviews left for our products are checked and verified by the independent third-party provider Judge.me.
Returns
We have a 14-day refund policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unopened, sealed and in the original packaging. You’ll also need the receipt.
To initiate a return, you can contact us at hello@millofyouth.com
. If your return is accepted, we will send you instructions on how and where to return the package (returns center is in the United Kingdom).
Items sent back to us without first requesting a return will not be accepted.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
You can find all information about our refund policy Click here.
No. Items you wish to return must be sent back at your own expense to the returns center in the United Kingdom.
Until your return arrives at our warehouse, you are responsible for the goods. Therefore, please be sure to get a receipt when you send the return. With the help of the tracking number on your receipt, you can check the current status of your return.
Please note that it may take up to 15 days for your return to arrive and be processed. All returned products will be inspected upon arrival at the returns center. If a product is in unacceptable condition, it may be rejected and we may need to return it to you.
Please note that it may take up to 15 days for your return to arrive and be processed. All returned products will be inspected upon arrival at the returns center. If a product is in unacceptable condition, it may be rejected and we may need to return it to you.
We will send you a confirmation email once we have reviewed the returned products and your return has been processed.
If you have not received confirmation of your return from us after the applicable return and processing period, please contact our customer service team via email at hello@millofyouth.com. In order for us to process your request as quickly as possible, please provide us with the order number and tracking number of your return. Please also indicate which products you have returned to us.
Payments
You can pay with PayPal or credit/debit cards.
You can pay in our online store only in Pound (£).
Your shopping is in safe hands with us. We use one of the most secure online ordering systems available and are constantly auditing and improving our software to provide you with the highest level of security at all times.
We use standardized Secure Sockets Layer (SSL) technology to enable encryption of potentially sensitive information, such as your name, address, and credit card information in the shopping cart and checkout area. Information exchanged between your computer and our website cannot be read if someone else intercepts it.
We usually send discount codes to customers who have signed up for our newsletter. Sometimes we also post discount codes on our social media channels or directly in our online store - so keep your eyes open for our promo deals.
If your payment is declined, the order is automatically invalid. Please place a new order if you still want the products. We cannot restore your order after the payment has been declined. Check your next order to make sure you have entered the information correctly or use a different payment option.